Help

To change your password:

1. Sign in to your WebStore (if you are not signed in already).
2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
3. Go to the Change Password tab.
4. Enter your current password in the Current Password field.
5. Enter your new password in the New Password and Confirm Password fields.
6. Click: Save.

Important If you sign in to your WebStore through your organization's sign-in portal, then the password for your account is managed by your organization, and the above procedure will not work. Sign in to your organization's website, or contact your organization's Helpdesk or IT department to change your password.

To edit your account information:

1. Sign in to your WebStore (if you are not signed in already).
2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
3. Go to the Account Information tab.
4. Make all necessary changes to your account information.
5. Click the Save button.

If an account on this WebStore was created for you, follow the steps below to register the account.

Note: If you received an email containing a link to finalize your registration, you can click that link and skip straight to step 5. To ensure delivery of our system emails, make sure that noreply@kivuto.com is added to your email white list.

1. Click the Sign In link near the top-right corner of the page.
2. Click the Register button.
3. If you are prompted to choose how you wish to register, select the option: By activating an account that has already been created for you.
4. Enter the Username that was provided to you when your account was created, and then click Continue.
5. Fill out the form to which you are directed to complete your registration.

To register on this website using a registration code:

1. Click the Sign In link near the top-right corner of the page.
2. Click the Register button.
3. When prompted to choose how you wish to register, select the option: With a registration code.
4. Enter the registration code you were provided.
5. Follow the on-screen prompts to complete the registration process.

Notes:

• When prompted to provide an email address, be sure to use an address you check frequently. The address you provide will act as your username when signing in to the WebStore, and any emails from this website will be sent to that address.
• To ensure delivery of our system emails, make sure that noreply@kivuto.com is added to your email white list.

To sign in to your account:

1. Click the Sign In link near the top-right corner of the page.
2. Enter your Username and Password.
3. Click the Sign In button.

You can reset a forgotten password or recover a forgotten username from your WebStore’s Sign In page.

Note: If you access your WebStore through your school’s central sign-in portal, contact your school Helpdesk or IT department to change your username/password instead of following the steps below.

To reset your password:

1. Click the Sign In link at the top-right corner of the page. You’re directed to your WebStore’s Sign In page.
2. Click the Forgot username or password? link on the Sign In page.
3. Do one of the following:
   • To reset your password: Enter your username in the field you’re directed to, and click Submit. A link to reset your password will be emailed to you.
   • To recover your username: Enter your email in the field you’re directed to, and click Submit. A list of usernames associated with that email address will be emailed to you.

To register on your WebStore, you must prove that you are affiliated with the organization that manages your WebStore (or an organization that is eligible to use it). Your account is placed in "Pending Verification" status during the period after you have submitted your proof and before that proof has been verified.

If you proved your affiliation by providing an organization issued email address, a registration email will be sent to the email address you provided, containing a link and instructions for finalizing your registration. Your account will remain in Pending Verification status until the instructions in the email have been followed. If you did not receive the email, ensure the email address noreply@kivuto.com is on your white list and check your junk email folder.

If you proved your affiliation using the submit proof option (i.e. scanning and emailing/faxing physical documentation that proves your affiliation), your account will be placed in Pending Verification status until your proof has been reviewed to ensure that it meets all requirements. This may take 1 to 2 business days.

Note: Your WebStore may not offer both of the registration options described above.

Important: You may still be allowed to place a software order while your account is pending verification; however, you will not have access to any software that you order until the verification has been finalized. Failing to provide/submit proof within 7 business days will result in the cancelation of your software order. See Why did my account expire? for more information.

Your eligibility to order products is determined by what kind of user you are (e.g. student, faculty or staff) and on what organization(s) you belong to.

To view your eligibility:

1. Sign in to your WebStore (if you are not signed in already).
2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
3. Go to the Eligibility tab. The following information is displayed:
   • The user group(s) you belong to
   • The organization(s) you belong to
   • How your account was verified
   • Your current verification status

To verify your eligibility for a product:

1. Sign in to your WebStore (if you are not signed in already).
2. Hover your cursor over the image of the product, and click the View Details button.
3. Click the Are you eligible? link. A list of eligibility requirements is displayed.

To view your previously ordered items:

1. Sign in to your WebStore (if you are not signed in already).
2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.

Your order history will be displayed in sequence with the most recent order you placed at the top of the list.

Yes, it is possible to email a copy of your invoice to yourself or some other recipient(s).

To send a copy of your invoice via email:

1. Sign in to your WebStore (if you are not signed in already).
2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders. You are directed to a list of your previous orders.
3. Click the View Invoice button next to your order. You are directed to your Order Invoice.
4. Click the Send Invoice button under Order Summary.
5. Enter the email address(es) to which you want your receipt sent in the Email address field. If you are sending to multiple recipients, use a comma to separate the email addresses.
6. Click the Send button.

Note: The Email order receipt button is only visible once the order has been finalized and all product keys / activation codes / license numbers have been retrieved and issued. To ensure delivery of our system emails, make sure that noreply@kivuto.com is added to your email white list.

The Access Guarantee option makes it possible to re-download software you have ordered and view any product key(s) issued with it for 31 days after you order the software (or 24 months, if you opt for the Extended Access Guarantee). This can be very useful if you ever have to reinstall a piece of software you have ordered.

In most cases you will receive the Basic Access Guarantee free of charge with your order and will have the option of upgrading to the Extended Access Guarantee during the checkout process. For details about each option, see: What is the difference between Basic Access Guarantee and Extended Access Guarantee?.

Note:

• The Access Guarantee option does not extend the duration of your license. If you purchased a six- or twelve-month rental or trial software, your license will still expire in the expected timeframe.
• The Access Guarantee option provides access only to the download links and keys issued with your order. It does not mean that you will be able to download and install the software an unlimited number of times using the same key.
• The Access Guarantee option is not available on all WebStores.

To view the status of your Access Guarantee:

1. Sign in to your WebStore (if you are not signed in already).
2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
3. Click the View Details button next to the order to which your Access Guarantee applies.
4. You are directed to your Order Details page. The number of days remaining in your Access Guarantee is displayed next to each item the guarantee applies to.

Access Guarantee Retrieval is a service you can purchase, if eligible, for a small fee that allows you to recover your download(s) and/or key(s) after access has expired. After purchase, you will gain another 60 days of access to any expired product in your order.

Once your access expires, you will no longer have access to your download(s) and/or key(s). By purchasing the Access Guarantee Retrieval Service (if available), you will be able to restore access to all expired download(s) and/or key(s) on an order for an additional 60 days for one flat rate.

If you purchase the Extended Access Guarantee or the Access Guarantee Retrieval Service, all eligible items in your order are covered. Regardless of the number of items in your order, you will only pay one fee to upgrade to Extended Access Guarantee or to retrieve access.

Basic Access Guarantee is included with most orders by default, free of charge. It allows you to re-download software and view product keys for 31 days after you order the software.

Extended Access Guarantee allows you to re-download software and view product keys for 24 months after you order the software. It can be ordered for a small fee.

Notes:

• Under certain circumstances, the Extended Access Guarantee may be included in your order free of charge in place of the Basic Access Guarantee. Check your Order Receipt if you are unsure what kind of Access Guarantee applies to an order you placed.
• The Access Guarantee option provides access only to the download link(s) and key(s). It does not mean that you will be able to download and install the software an unlimited number of times using the same key.
• The Access Guarantee option does not extend the duration of your license. If you purchased a six- or twelve-month rental or trial software, your license will still expire in the expected timeframe.
• Some software can be installed on a limited number of machines (e.g. operating systems). Access Guarantee does not cancel out that limitation.
• The Access Guarantee option is not available on all WebStores.

You can apply the Extended Access Guarantee to an order while placing the order. You can also apply the Extended Access Guarantee to an order you have already placed, so long as the Basic Access Guarantee included with that order is still valid. Once applied, the Extended Access Guarantee will provide two years of access to all software and product keys from the order.

Note: Some programs automatically apply the Extended Access Guarantee to all orders. Unless you belong to one of these programs, you will be charged a small fee for the Extended Access Guarantee.

To purchase the Extended Access Guarantee while placing an order:

1. Sign in to your WebStore.
2. Add the products you need to your Shopping Cart.
3. Open your Shopping Cart and click the Add to Cart button next to “Extended Access Guarantee (24 months)”. This is found under the heading “Recommended for You”.
4. Click the Check Out button to check out with your order. When you finish checking out, your order is placed, and the Extended Access Guarantee is applied to it, providing two years of access to your software and product keys.

To apply the Extended Access Guarantee to an existing order:

1. Sign in to your WebStore.
2. Click the arrow beside your username (top-right corner), and click Your Account/Orders. You’re directed to a list of your previous orders.
3. Click the View Details button next to the order to which you want to apply the Extended Access Guarantee. You’re directed to the Order Details page for that order.
4. Click the Add button next to “Extended Access Guarantee (24 months)”.

Note: If there’s more than one item in the Recommended for You section of the page, you’ll need to click the Add button before you can click Buy Now.

5. Click the Buy Now button to check out with your order. When you finish checking out, the Extended Access Guarantee is applied to your order, providing two years of access to your software and product keys.

Yes. If you’ve lost access to an order because your Basic Access Guarantee or Extended Access Guarantee has expired, you can temporarily restore access by purchasing Access Guarantee Retrieval.

To order Access Guarantee Retrieval:

1. Sign in to your WebStore.
2. Click the arrow beside your username (top-right corner), and click Your Account/Orders. You’re directed to a list of your previous orders.
3. Click the View Details button next to the order you want to restore access to. You’re directed to the Order Details page for that order.
4. Click the Buy Now button next to Access Guarantee Retrieval.

Note: If there is more than one item in the Recommended for You section of the page, you will need to click the Add button before you can click Buy Now.

5. Follow the on-screen instructions to complete your order for Access Guarantee Retrieval. There is a fee for ordering Access Guarantee Retrieval, so you’ll need to provide payment information.

When you finish ordering Access Guarantee Retrieval, your access to all download links and product keys issued with the order will be restored for 60 days.

Purchases made on a WebStore will appear next to the WebStore’s URL on your credit card statement.

If the WebStore’s URL is more than 20 characters long, the charge will appear as from “OnTheHub.com”.

Most ELMS WebStores support payment by Visa, Mastercard and PayPal. Other payment options may be available depending on your location and the type of currency you pay in.

If your account status is verified, your credit card will be charged after you have confirmed you want to buy the displayed software and you have pressed the Proceed with Order button at the end of the checkout process.

If your account status is not verified, your order will remain on hold for seven days until you verify your status with us. If you do not verify your account, the order is cancelled and the pending credit card charge is cancelled.

View Kivuto's Privacy Policy

Your shopping experience is secure. You never have to worry about credit card safety on this site. Every transaction you make here is 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping here.

The major credit card issuers created PCI (Payment Card Industry) compliance standards to protect personal information and ensure security when transactions are processed using a payment card. We adhere to the PCI compliance standards for data security so you don't have to worry about the security of your personal and financial information.

Our website uses SSL or "Secure Socket Layer", an industry standard security protocol. SSL sends information to your browser that is used to encrypt your order. Encryption changes all the information that you send into data that is extremely difficult to decipher. No personal information is stored. In fact, despite the impression the news media may have given, there has not been a single documented case of fraud involving the interception of a credit card number transmitted via a secure server over the Internet to date!

This protection is indicated by your browser's lock indicator -- usually a picture of a lock or a key that changes color or is no longer broken. As well, the URL in the address or location bar at the top of your browser should begin with https:// (the 's' indicates that the URL is secure).

If there is unauthorized use of your credit card, notify your credit card company in accordance with its reporting rules and procedures.

View Kivuto's Terms of Use.

Unfortunately, there are NO REFUNDS or EXCHANGES on ANY items ordered through Kivuto sites. All sales are final. Ensure when placing your order that you have chosen the correct product and read all the system requirements.

We are also unable to offer exchanges or refunds because product keys are shipped/issued with the software and, once issued, cannot be returned to our publishers.

Note: Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.